Privacy Policy

Introduction

Pinnacle Edge is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, protect, and manage personal data when you engage with our financial education programs and services.

We operate in accordance with Thailand's Personal Data Protection Act (PDPA) and maintain standards that respect your rights and privacy. This policy applies to all individuals who interact with Pinnacle Edge, including program participants, website visitors, and inquiry contacts.

Information We Collect

We collect personal information only when it is necessary to provide our educational services or respond to your inquiries. The types of information we may collect include:

Contact Information

Name, email address, phone number, and mailing address. This information is collected when you submit an inquiry form, enroll in a program, or correspond with us.

Program-Related Information

For participants in our programs, we may collect information about your educational background, current financial situation (only as relevant to program delivery), learning objectives, and feedback on program materials. This information helps us tailor our educational approach and improve program quality.

Technical Information

When you visit our website, we may automatically collect technical information including IP address, browser type, device information, pages visited, and time spent on our site. This is collected through cookies and similar technologies.

Communication Records

We maintain records of communications between you and Pinnacle Edge, including email correspondence, program session notes, and discussion forum posts (where applicable).

How We Use Your Information

Personal information is used only for legitimate purposes related to delivering educational services and maintaining our business operations:

• Program Delivery: To conduct educational programs, provide personalized guidance where applicable, and deliver program materials.
• Communication: To respond to inquiries, provide program information, send program updates to enrolled participants, and conduct participant satisfaction surveys.
• Administrative Purposes: To process enrollments, manage participant records, handle billing and payments, and maintain business operations.
• Service Improvement: To analyze program effectiveness, identify areas for improvement, and develop new educational offerings that serve participant needs.
• Legal Compliance: To meet regulatory requirements, respond to legal processes, and protect our rights and the safety of participants.

We do not use your personal information for marketing purposes without your explicit consent. We do not sell, rent, or trade personal information to third parties.

Data Sharing and Disclosure

We maintain strict confidentiality regarding participant information. Limited sharing occurs only in these circumstances:

Service Providers

We may share information with trusted third-party service providers who assist with business operations (such as payment processing, website hosting, or email services). These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose personal information if required by Thai law, court order, or government regulation, or if necessary to protect the rights, property, or safety of Pinnacle Edge, our participants, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage for sensitive information
• Access controls limiting who can view personal information
• Regular security assessments and updates to our systems
• Staff training on data protection and confidentiality obligations

While we take security seriously, no method of transmission or storage is completely secure. We encourage you to take steps to protect your own information, such as choosing strong passwords and keeping login credentials confidential.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.

Participant records are generally retained for seven years following program completion to maintain educational records and support follow-up inquiries. Financial records are retained in accordance with Thai accounting and tax regulations. When data is no longer needed, it is securely deleted or anonymized.

Your Rights

Under Thailand's Personal Data Protection Act, you have the following rights regarding your personal information:

• Right to Access: You may request confirmation of what personal information we hold about you and receive a copy of that information.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information in certain circumstances, subject to legal retention requirements.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used format.
• Right to Object: You may object to processing of your personal information for certain purposes, including marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.
• Right to Lodge a Complaint: You may file a complaint with the Thai Personal Data Protection Committee if you believe your rights have been violated.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience, analyze website traffic, and understand visitor behavior. You can control cookie settings through your browser preferences. For more details about our use of cookies, please review our Cookie Policy.

Children's Privacy

Our programs are designed for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18, we will take steps to delete it promptly.

International Data Transfers

Personal information is primarily stored and processed in Thailand. If information needs to be transferred outside Thailand, we ensure appropriate safeguards are in place to protect your data in accordance with Thai data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify enrolled participants via email and update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your information is handled, please contact us: